As one of the core metrics for digital product success, usability has to be an object of careful testing. Here I want to share my experience in software helpful for that.

There are various tools that I use. Some of my preferences changed over the years.

I have no affiliation with any of these tools.

Moderated Usability Testing

I’ve learned that Skype works best. Everybody has Skype, so you can go straight to the testing your UX (rather than testing the screen sharing tool, which is often horrible, take Zoom).

I also use Ecamm Call Recorder. Hint: your participant has to switch off the video to start capturing the shared screen.

user testing software

This thing grabs the image, then saves it in mp4 format, well compressed. If you know anything that can grab both the screen and the participant’s face, please let me know in the comments.

Non-Moderated Usability Testing

I used to use UserTesting at ~$45 per test, but they’ve got expensive since. is the same but $23 per test, participants included. This is how it looks:

usability testing software

Card Sorting

I used to use Optimal Workshop in the past, but it’s expensive now (I wonder if they improved anything over the years).

I had to look for a replacement and here’s my article on Card Sorting in 2018. Long story short, Usabilititest is ok (no misspelling).

It looks somewhat old, and it has its own problems. I had to hack it with Google Spreadsheets, so read my story before subscribing.

usability testing tools


I used to use It’s kind of Intercom plugin with a sole purpose of recruiting the users. If you have a popular website and don’t mind users who are exposed to your software, it’s good.

Recently, I switched to Upwork. Here’s an example of my job posting.

usability testing software and tools

I pay the regular hourly rate, usually for one hour.

Finally, I like Vyte (here’s my calendar) for scheduling.

Other Tools

Although I checked (at least to the point of prohibitive pricing) most analytics platforms, A/B testing, and heatmaps, I don’t use them anymore. It’s a good topic for another post though.

About the author: Ivan Braun, UX designer, founder of Icons8
Title photo by Moose

Check the definition of usability, read the case study on card sorting and review the most hated UX patterns.

Try tools for creators by the Icons8 team:

Icons8 Icons8, a library of about 130K+ icons and clip art images
Offline app icons8 Offline app and plugins to drag’n’drop icons and clip art to any design tools
Moose Moose, the big collection of high-quality stock photos
illustrations Ouch! , a library of vector illustrations and collages
Background Remover Background Remover, AI-based online tool for removing background from any photo
Mega Creator Mega Creator, online tool for creating visual content from pre-made elements
Fugue Fugue, royalty free music for videos of any kind
Lunacy Lunacy, free graphic design software with built-in design resources
Smart Upscaler Smart Upscaler, image upscaler to enlarge and enhance images using AI
Generated Photos Generated Photos, unique, worry-free model photos generated by AI
Also, get the lists of free vector software and free photo editing software.
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