User experience – UX for short – covers many elements of the website like its design, the smoothness of running, loading time, etc. Most businesses focus on the technical part of the user experience and not enough of them consider the content and the way the users see it.
Content is, however, a vital part of any website and this is why it should be the crucial point of the user experience improvement.
Good user experience is based on the good content. It makes people feel good about your product and your entire company. Make sure that it’s of high quality and relevance to what you do – it has to be consistent with your brand’s message and value as well.
Your team of writers should be given the right tools and information to create good content that will provide value for your readers. Look for good writers in your company first and if you can’t find a suitable candidate, look for people in other places like hiring platforms or their websites.
You can also outsource your work by hiring freelancers or an agency of writers to write your content.
Lengthy, complicated content is not the best way to go for the ultimate user experience. When they come to a website, what they expect is the information that they will understand, but that will not take up much of their time.
Your content should work for you, not against you. Using words that should come with a dictionary certainly does look good, but it only confuses the reader. Simplicity, on the other hand, results in understanding, and your users will always come back to your website for information.
If all of your messages are concise and clear, you’ll see that the user experience will be much better.
Content formatting is critical when it comes to user experience. Think about the size and the color of your font – fluorescent colors will not do, but neutral colors that are not hard to look at, and appropriate font size is much better. Essential elements should be highlighted in bold or italic – this will draw the reader’s attention to what you want them to see.
There are plenty of tools online helping with not only formatting but also advice on writing, editing, and proofreading.
Websites often make a mistake of not providing their users with relevant content at the end of the article. The reader might want to move on from that information to get more on the same or similar topic, and if it takes them too much time to find it, they will give up.
Leaving a few links to your other content related to the one they just read is the best way to go. Your audience will be much happier with all of the information that they need available to them – and only a click away.
Do thorough research on whom you are writing content for before you do anything else. Get to know those people, why they are visiting your website and what they are looking for.
“Creating a buyer or user personas can help make your website much more effective. With simple details about your users, you can’t provide them with what they need. That is why you need to get to know their desires and needs in the first place. Customer experience will rely mostly on this”, – explains Edith Davenport, a UX Designer at Assignment help and SimpleGrad editor.
Provide users with surveys that they can take to give you more information on their opinions, wishes, general information, etc.
Content creation will be much easier after you’ve figured out whom you are creating it for.
Funnel analysis is a great tool in your arsenal. Use Google Analytics to find out what it is that your customers are most confused about and what causes them to leave. After you analyze that, you can easily find out if there is an information gap and provide related content.
Having a voice when talking to your audience through your content is extremely important. People like reading content with some character that feels like they are talking to a real person and not just a brand.
Your brand’s voice can translate from your advertisements, commercials, social media posts, etc. to your content. People will love seeing authenticity in your work and they’ll recognize you easily.
Voice of your content is important because, without it, your content will likely end up piled up under a lot of distractions and other, better content. Take notes of all your mistakes and things that you could do better and fix them in a timely manner.
User experience will be much better if your audience is entertained with what they are reading.
Even though the content is the last thing on your mind when trying to enhance the user experience, it is just as, if not more important than the website design and its features. Readers have their own preferences when it comes to viewing this content and reading it. Make sure that you do a thorough analysis and research of your market first and then create and present the content according to that. This is the best way to provide value to your audience.
About the author: this is the guest post by Freddie Tubbs, a content manager at Bigassignments. He enjoys taking part in UX conferences and contributing his guides and tricks to Oxessays and Australian help blogs.
Title image by Dan Gartman
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